Shipping Policy
canvasshoesoss.com ships shoes to addresses within the regions we serve. We use reputable carriers to deliver your order. Shipping timelines are standard and vary by destination. We do not guarantee specific delivery dates. Once your order ships, you will receive a tracking number via email. Shipping costs are calculated at checkout based on destination and order weight.
Order Processing
Orders placed on canvasshoesoss.com are processed during business days. We do not process orders on weekends or public holidays. After processing, orders are handed to the carrier. You will receive a shipping confirmation email with tracking information. The time from order placement to shipment depends on order volume and product availability. We do not guarantee same-day processing.
Shipping Methods and Costs
Hong Kong United Glory Technology Company Limited offers standard shipping. Shipping costs are calculated at checkout based on the destination and the total weight of the order. The available shipping methods and their costs are displayed at checkout before you complete your purchase. We do not offer free shipping unless a promotion explicitly states otherwise.
Shipping Destinations
We ship to physical addresses within the countries listed at checkout. We do not ship to post office boxes or APO/FPO addresses. We do not ship to freight forwarders. If you have questions about shipping to your location, contact [email protected].
Delivery Timelines
Delivery timelines are provided by the carrier. These timelines are estimates and are not guaranteed. Delivery times vary based on destination, carrier, and customs processing. We do not guarantee specific delivery dates. We are not responsible for delays caused by carriers, customs, or weather.
International Shipping
For international orders, you are responsible for all customs duties, taxes, and fees. Hong Kong United Glory Technology Company Limited does not collect these fees at checkout. The carrier will collect them upon delivery. If you refuse to pay customs fees, the order will be returned to us, and we will refund the product cost minus return shipping costs.
Returns and Refunds Policy
You have 14 days from the date of receipt to return any eligible item for a refund. This is a no-reason refund policy. You do not need to provide a reason for the return. However, the item must be unused and in its original packaging. Items must be in the same condition as received. We do not accept returns for items that show signs of wear, damage caused by the customer, or missing parts. The 14-day period starts on the delivery date confirmed by the carrier. The 14-day period is strict. Returns received after 14 days will not be accepted.
Return Eligibility Conditions
To be eligible for a return, items must be unused and in their original packaging. Items must include all original tags and accessories. We do not accept returns for items that have been worn, washed, altered, or damaged by the customer. We do not accept returns for items that are missing parts or packaging. Any item that does not meet these conditions will be rejected. For questions about eligibility, contact [email protected].
Return Shipping Costs
The buyer completely bears all return shipping costs. Hong Kong United Glory Technology Company Limited does not provide prepaid return labels. You must pay for return shipping. We recommend using a trackable shipping service. We are not responsible for returns lost or damaged in transit.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the requirement in our Terms of Service. Claims submitted after exactly 7 days of receipt will not be accepted. To submit a claim, contact us at [email protected] with your order number and photos of the damage. If approved, we will provide instructions. For damaged or defective items, we may cover return shipping costs. That decision is at our sole discretion.
Return Process
Follow these steps to return an item:
1. Contact Hong Kong United Glory Technology Company Limited at [email protected] or +852 4655 6263 to request a return authorization. Provide your order number and the item you wish to return.
2. Wait for a return authorization response. We will provide you with return instructions.
3. Pack the item securely in its original packaging. Include all accessories, manuals, and tags.
4. Ship the package to the following address: The recipient must be Hong Kong United Glory Technology Company Limited, the contact phone is +852 4655 6263, and the specific return address is ROOM 5042, 5/F, YAU LEE CENTRE 45 HOI YUEN ROAD KWUN TONG KOWLOON HONG KONG.
5. Pay for the return shipping. The buyer completely bears the return shipping costs.
6. Email the tracking number to [email protected].
7. Once we receive and inspect the item, we will process your refund.
Refund Timeframes
Refunds are processed within 14 days after we receive and inspect the returned item. The refund arrival time is at least 14 days. This means from the moment we approve the refund, it can take 14 days or more for the funds to appear in your account. The exact time depends on your payment provider and financial institution. We will notify you via email when your refund is processed.
For PayPal refunds, the refund takes at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. If you are located in a region with such a law, the PayPal refund may take up to 30 days. We comply with all applicable local laws.
Contact Information
For all shipping and return questions, contact Hong Kong United Glory Technology Company Limited at [email protected] or +852 4655 6263. Our mailing address is ROOM 5042, 5/F, YAU LEE CENTRE 45 HOI YUEN ROAD KWUN TONG KOWLOON HONG KONG. You can also visit canvasshoesoss.com for more information.