Shipping & Returns

This Shipping & Returns document applies to all purchases of Womens Shoes made through canvasshoesoss.com. By placing an order, the purchaser accepts the shipping terms and the return terms stated in this document and in the Terms of Service.

Shipping Policy

Tsui Ling Limited ships Womens Shoes to the destinations displayed at checkout. Orders are processed after payment verification and address confirmation. Processing occurs on business days. Standard shipping timelines apply. Delivery timelines depend on the destination, carrier, and service level selected at checkout. Tracking information is provided when available. The purchaser is responsible for providing a complete and accurate shipping address. Tsui Ling Limited is not responsible for delays caused by carriers, customs authorities, weather, or incorrect address information.

Delivery and Receipt

The purchaser must inspect all Womens Shoes upon receipt. Delivery is complete when the carrier confirms delivery to the address provided. Risk of loss passes to the purchaser upon confirmed delivery. Any discrepancy, damage, or defect must be reported under the damaged goods section below.

14-Day No-Reason Refund Policy

The purchaser may request a refund within exactly 14 days of delivery without providing a reason. The request must be submitted within this 14-day period. The return must meet the eligibility conditions in this document. Refund arrival time is at least 14 days from the date Tsui Ling Limited receives and approves the returned item. The buyer completely bears the return shipping costs.

Return Eligibility

Items must be unused, unworn, and in original packaging. All original tags, accessories, and shoe boxes must be included. Womens Shoes must not show signs of outdoor wear, creasing, scuffing, or alteration. Items must be returned in a condition suitable for resale. Items that do not meet these conditions are not eligible for a no-reason refund.

Return Shipping Costs

The buyer completely bears the return shipping costs. The buyer also bears the cost of any shipping insurance, tracking, or customs fees associated with the return. Original shipping charges are not refunded. Tsui Ling Limited does not provide prepaid return labels for no-reason returns.

Step-by-Step Return Process

Step 1: Contact Tsui Ling Limited at [email protected] within exactly 14 days of delivery. Provide the order number, item description, and request for a refund. A reason is not required.

Step 2: Wait for return authorization and specific return instructions from Tsui Ling Limited. Do not ship the item before receiving authorization.

Step 3: Pack the Womens Shoes securely in the original packaging. Include all tags, accessories, and the order number inside the package.

Step 4: Ship the package using a trackable shipping method. The recipient must be Tsui Ling Limited, the contact phone is +852 6411 9902, and the specific return address is 2/F, The Westwood, 8 Belcher's Street, Western District.

Step 5: Send the tracking number to [email protected]. Tsui Ling Limited is not responsible for returns lost or damaged in transit.

Step 6: Tsui Ling Limited inspects the returned item after receipt. If the return meets all conditions, the refund is approved and initiated. Refund arrival time is at least 14 days from approval.

Refund Processing Times

Approved refunds are issued to the original payment method. Refund arrival time is at least 14 days from the date Tsui Ling Limited approves the return. Bank processing times may extend this period. The purchaser must monitor the original payment account for the refund.

PayPal Refunds

PayPal refunds take at least 14 days to appear in the purchaser's PayPal account. In some regions, local laws require up to 30 days for PayPal refunds. The purchaser must allow the full statutory period when local law requires up to 30 days.

Damaged or Defective Items

Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. This requirement perfectly matches the Terms of Service. Claims submitted after exactly 7 days of receipt are not eligible. The purchaser must provide the order number, photographs of the damage or defect, and a description of the issue. Tsui Ling Limited will review the claim and provide instructions. Do not return damaged or defective items without authorization.

Non-Returnable and Ineligible Items

Items that are used, worn outdoors, altered, damaged by the purchaser, missing original packaging, missing tags, or missing accessories are not eligible for return. Items returned after the 14-day no-reason window are not eligible. Items with unsupported damaged or defective claims after exactly 7 days of receipt are not eligible. The purchaser must verify eligibility before shipping any return.

Exchanges

Tsui Ling Limited does not process direct exchanges. The purchaser may return an eligible item for a refund and place a new order for Womens Shoes through canvasshoesoss.com. The new order is subject to current availability and shipping terms.

Contact Information

For shipping questions, return authorization, or damaged goods claims, contact Tsui Ling Limited at [email protected] or +852 6411 9902. The business address is 2/F, The Westwood, 8 Belcher's Street, Western District.