Payment Processing

We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.

For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.

Introduction

Tsui Ling Limited operates canvasshoesoss.com, an e-commerce website selling women's shoes. This Privacy Policy explains how Tsui Ling Limited collects, uses, shares, and protects personal information. This Privacy Policy applies to visitors, customers, and users who interact with canvasshoesoss.com. By using canvasshoesoss.com, you agree to the practices described in this Privacy Policy.

Information We Collect

Tsui Ling Limited collects information you provide directly. This information is your name, email address, shipping address, billing address, phone number, order details, and customer support messages. When you create an account, Tsui Ling Limited collects your account credentials, order history, and preferences. When you place an order, Tsui Ling Limited collects the products selected, sizes, quantities, delivery instructions, and recipient name for gift orders.

Tsui Ling Limited collects information automatically. This information is IP address, browser type, device type, operating system, pages viewed, links clicked, time spent on pages, referring URL, and interactions with canvasshoesoss.com. Tsui Ling Limited uses cookies and similar technologies to collect this information. Tsui Ling Limited does not collect full credit card numbers, expiration dates, or security codes. All payment transactions are securely handled by third-party payment gateways. Tsui Ling Limited does not retain payment card details. Tsui Ling Limited receives payment confirmation, transaction identifiers, and order status from payment gateways to complete and manage orders.

How We Use Information

Tsui Ling Limited uses personal information to process and fulfill orders, arrange shipping, send order confirmations, provide customer support, manage returns and exchanges, and maintain account functionality. Tsui Ling Limited uses personal information to send transactional messages, respond to inquiries, and resolve disputes. Tsui Ling Limited uses personal information to improve canvasshoesoss.com, analyze website performance, personalize product recommendations, and develop new features. Tsui Ling Limited uses personal information to detect fraud, protect security, enforce terms, and comply with legal obligations. Tsui Ling Limited uses personal information to send marketing communications when you provide consent. You can withdraw consent at any time by using the unsubscribe link in marketing messages or by contacting [email protected].

Cookies and Tracking Technologies

Tsui Ling Limited uses cookies, pixels, tags, and similar technologies on canvasshoesoss.com. Strictly necessary cookies enable core functions: cart management, checkout, security, and account login. Performance cookies collect aggregated information about how visitors use canvasshoesoss.com. Functional cookies remember preferences, language, and region. Advertising cookies deliver relevant advertisements and measure campaign performance. You can manage cookies through your browser settings. Disabling cookies may affect website functionality. Tsui Ling Limited may use third-party analytics and advertising providers that set cookies when you interact with canvasshoesoss.com.

How We Share Information

Tsui Ling Limited shares personal information with service providers that perform services on behalf of Tsui Ling Limited. These service providers are payment gateways, shipping carriers, fulfillment partners, email delivery providers, customer support platforms, analytics providers, and fraud prevention providers. Tsui Ling Limited shares personal information with legal authorities when required by law, court order, or legal process. Tsui Ling Limited shares personal information to protect rights, property, safety, and security. Tsui Ling Limited may transfer personal information as part of a merger, acquisition, financing, or sale of assets. Tsui Ling Limited does not sell personal information.

Data Retention

Tsui Ling Limited retains personal information for the period required to fulfill the purposes described in this Privacy Policy. Tsui Ling Limited retains order records, transaction records, and customer support records to comply with legal obligations, resolve disputes, enforce agreements, and prevent fraud. When personal information is no longer required, Tsui Ling Limited deletes or anonymizes it. Retention periods depend on the type of information and the legal requirements that apply to Tsui Ling Limited.

Your Rights and Choices

You may request access to personal information, correct inaccurate personal information, delete personal information, restrict processing, object to processing, and request data portability. You may withdraw consent for marketing communications. You may opt out of cookies through browser settings. To exercise rights, contact [email protected]. Tsui Ling Limited will verify your identity before processing a request. Tsui Ling Limited will respond within the time required by applicable law. Some rights are subject to legal exceptions.

Data Security

Tsui Ling Limited uses administrative, technical, and physical safeguards to protect personal information. These safeguards are encryption, access controls, secure networks, and employee training. No method of transmission or storage is completely secure. Tsui Ling Limited cannot guarantee absolute security. You are responsible for protecting your account credentials and notifying Tsui Ling Limited of unauthorized account activity.

Children's Privacy

canvasshoesoss.com is not directed to children under 13. Tsui Ling Limited does not knowingly collect personal information from children under 13. If Tsui Ling Limited learns that a child under 13 provided personal information, Tsui Ling Limited will delete that information. If you believe a child under 13 provided personal information, contact [email protected].

International Transfers

Tsui Ling Limited may transfer personal information to countries outside your country of residence. These countries may have different data protection laws. Tsui Ling Limited uses safeguards required by applicable law for international transfers. Tsui Ling Limited requires service providers to protect personal information consistent with this Privacy Policy.

Changes to This Privacy Policy

Tsui Ling Limited may update this Privacy Policy. The revised Privacy Policy will be posted on canvasshoesoss.com. Continued use of canvasshoesoss.com after changes are posted constitutes acceptance of the revised Privacy Policy. If changes are material, Tsui Ling Limited will provide notice through canvasshoesoss.com or email.

Contact Us

For questions about this Privacy Policy, contact Tsui Ling Limited at [email protected]. You may also write to 2/F, The Westwood, 8 Belcher's Street, Western District or call +852 6411 9902.